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My data ins't synchronizing, what to do?

Atendimento Mobills
  • Updated

Synchronization is certainly the most important feature of our platform, and if you are somehow unable to synchronize your data, there are some procedures that can be followed to resolve this difficulty, come with me and I will help you.

  Important!

  • Check the status of your internet connection, as it is necessary for synchronization!

  • Bear in mind that our main platform is Mobills Web, this is where all the data will be saved and will serve as a basis for all mobile devices (iOS, Android, tablets) to pull the data.

  • Do not log out of the app if the data has not been synchronized as it will be lost. This warning is shown before leaving your account.

***

It is unknown to us why an account suddenly stops synchronizing its data since this is a feature that is operating 24 hours a day and even if it is without internet, the moment it is turned on, the synchronization is done automatically. Therefore, we believe that it is likely that some unusual behavior between your device and the Web has stopped synchronization at a certain point, preventing correct communication between platforms. Like an oscillation of the internet when synchronizing, for example.

The procedures below will help you to normalize the functioning of the synchronization! Look:

1.png Identify the transactions that have not synchronized yet, by accessing the transactions screen and checking which transactions are with the yellow icon at the top;

2.png Access web.mobills.com.br through a computer;

3.png Record these transactions manually on the Web and, in the end, make sure to keep them updateded. The Web is our main server, so it is very important to record the missing transactions so that you don't miss them;

4.png After your data on the web is the way you want to see it on mobile, reinstall your app (Only after making sure the data on the web is correct) and log in again;

5.png Make sure your data is the same across platforms;

6.png If the problem remains in your next records, please contact our support team to review your situation and, if applicable, go over to our development team.

 

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